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  1. We read it, within one business dayYour message reaches Tony and Tiphanie, not a shared inbox. No automated reply.
  2. We come back with questionsA first read and two or three targeted questions, the ones that actually change the answer.
  3. We propose a scope, if it makes senseIf the subject calls for it, a costed scope proposal. If it does not, we say so and point you elsewhere.
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